And How to Prevent It!
This simple, but very truthful e-book came about because I wanted to give salon and spa owners a genuine insight into why their VIP (and profit-producing) clients often simply disappear one day; never to return.
Some of the answers I expected to hear (which were repeated many times over in the comments that were made), but some of them were unexpected and interesting.
Apart from clients leaving the area or dying (it happens), all of the reasons listed in this e-book can be addressed and overcome – and that really is good news.
All it really takes to slow down the rate of your client loss is to:
Have an awareness of what the issues are that make your clients unhappy.
Be willing to realise that maybe you or your TMs (team members) may be guilty of engaging in some unwanted behaviours.
Take the required action to make sure these negative experiences for your clients are minimised as much and as often as possible.
Continuously maintain and enforce the positive changes you’ve made.
Remember every minute of every day, that without clients, you don’t have a business.
So if you're ready to hear some good old-fashioned honest-to-goodness truth about why your clients are deserting your business, then this e-book is a must have for you!
P.S. I've also included a $50 Gift Certificate as a special bonus offer with this purchase.